Seitime Games Refund Policy

Overview

Seitime Games provides both recurring paid campaign sessions, and one-shot sessions such as Orion Sphere Arena (OSA). This policy outlines the conditions under which payments are authorized, processed, and refunded.

When Are Players Charged?

• Campaigns: Sessions are funded on a subscription basis. Payment is collected through Stripe's billing system. These subscriptions reserve a seat but do not guarantee a session will occur at a specific time each week.
• One-Shots (OSA): When you sign up, you save a card and nothing is charged. The day before the session (or right away, if you sign up later than that), a hold for the seat price is placed on that card. You're charged 1 hour into the session, and only if the GM has started it. If the session never runs, the hold is released and you pay nothing.
• Arena Tickets: A seat taken with an Arena Ticket uses the ticket when you sign up.

If Your Card Is Declined

• If the hold is declined, we'll message you on Discord and your seat will show Update card. If the card still hasn't been updated 1 hour before the start, the seat is released.
• If the charge doesn't go through after the session, you owe that seat. It's listed under My Games with Pay now.
• While you owe for a seat, or a campaign monthly payment is past due, you can only sign up for one-shots with an Arena Ticket.

Leaving a One-Shot Session

• If a player cancels their signup more than 12 hours before the scheduled start, the hold is released, no charge occurs, and the seat goes back to other players. If the seat was already paid for (seats booked before November 1st, 2026, and gifted seats), it is refunded.
• If a player cancels within 12 hours of the scheduled start, the seat stays theirs and they will still be charged the full session fee if the session runs.
• Once the session begins, players can no longer cancel or request a refund.
• No-shows are charged.

If a GM Cancels a Session

• One-Shot (OSA): If a GM cancels before players are charged, whether or not the session had started, nobody is charged and every hold is released.
• One-Shot (OSA): If a GM cancels after players have been charged, all players who were present will be issued a refund within 48 hours. Players who were no-shows or cancelled within 12 hours are not refunded.
• Campaigns: If a GM cancels after the session has started, all players who were present will be issued an Arena Ticket within 48 hours.
• Campaigns (Private Custom Game): If a GM cancels after the session has started, the game's Patron will be awarded 3 Arena Tickets within 48 hours, to be kept or distributed at their discretion.
• A session postponed under the Punctuality rule of the Social Contract (fewer than three players present after the 15-minute grace period, or the planned story needs a player who isn't there) is not eligible for Refunds or Tickets. A game isn't marked as started unless the Game Master is present.
• No-shows are not eligible for Refunds or Tickets under any condition.

If the Session Doesn't Run

• If the GM never starts the session, nobody is charged and every hold is released.

Refunds as Arena Tickets

• When a one-shot seat paid for by card is refunded, the refund comes back to whoever paid for it as an Arena Ticket, straight away. The ticket is good for a year.
• Rather have the money? Within 30 days, while the ticket is unused and still yours, press Money back instead on the ticket in My Profile and it's refunded to your card. Your bank may take 5–10 business days to show it.
• A refund ticket you give to another player can no longer be swapped back for money.
• Unclaimed gifted seats and campaign extra sessions are refunded to the card.

Refunds for Gifted Seats

• Unlike a regular sign-up, a gifted seat is charged when you buy it.
• If nobody claims it within 48 hours, or by the time joining closes (4 hours before the start), whichever comes first, you're refunded in full.
• You can cancel a gift nobody has claimed yet and be refunded in full.
• Once claimed, the seat follows the same refund rules as regular sign-ups, and any refund goes to the person who paid for it.

Helping With Someone Else's Subscription

• Money you put toward another player's campaign subscription becomes credit on their account and comes off their bills.
• Once it has been applied it belongs to them, so it isn't refunded to you, including if they later cancel.

Arena Tickets

• If you cancel more than 12 hours before the scheduled start, the credit will return to your account.
• If you cancel within 12 hours of the start time, the credit will be forfeited.
• If the GM cancels before the session starts, your credit will be refunded.
• If the GM cancels after the session has begun, credits are returned to everyone who was there.

Questions?

• For questions or refund disputes, please contact us via the Contact Us page.